Shipping and Delivery
SHIPPING WITHIN AUSTRALIA
Free standard shipping Australia-wide on all orders over $100.00.
$7.95 charge for any orders under $100.00 Australia-wide.
All orders are shipped via Australia Post
Jainus can ship internationally. Should you wish to make a purchase from outside Australia, please contact firstname.lastname@example.org and the team will get back to you.
All orders received will be dispatched within 24 hours, excluding public holidays and weekends. You will receive an email with the tracking details once the order has been dispatched. Should you need something urgently, please contact the store direct on +61 3 9397 8189 prior to placing your order.
Standard delivery time for Australia is 3 – 7 business days. Delivery delays may be impacted during high volume or peak periods. Jainus recommends providing an address where there is someone present to accept the delivery during business hours, i.e. your workplace. Should there be no one present to accept the deliveries in person, a slip will be left and your parcel will be taken to the nearest post office for your collection.
Jainus does not accept any liability or responsibility for the order once it has been shipped, should it be undelivered, misplaced, lost in transit or there is a delay in delivery. Please contact Jainus at email@example.com should any of the above occur and we can work with you to find a solution.
Jainus cannot accept any responsibility or liability should there be a delay in delivery from Australia Post.
Should you wish to place a phone order, please call Jainus at +61 3 9397 8189 and we can process your order.
RETURNS AND EXCHANGES
For non-sale items, Jainus accepts returns of any online purchases within 14 days of the order being dispatched. A refund or exchange can be provided upon receipt of the items to be returns and the receipt of purchase. Jainus can only accept returns for any full-priced items. Sale items, items without tags or items that appear to have been worn, will not be accepted for exchange or refund. Please note that prior to packing and dispatching an order, all items are personally inspected and checked for damage.
CONDITIONS FOR RETURNS
Items must be full priced and current season to be returned for exchange or refund. Items that are current season but have been discounted via a promo code can still be returned for exchange or refund given that they are returned within 14 days of dispatch.
Items must be in original condition with labels and tags attached. Items without tags or appear to have been worn, will not be accepted for refund or exchange.
Shipping for returns will be at the cost of the customer. Jainus will not accept any responsibility for costs of return shipping unless the item is deemed faulty.
PROCESS FOR RETURNS
Please complete the Returns Form and include within the parcel.
Please send the items for return to:
62 Douglas Parade,
VIC, AUSTRALIA, 3016
Alternatively, you are welcome to deliver the returns in person to the store at 62 Douglas Parade, Williamstown, Victoria, 3016. Returns Form still must be completed.
Should you require a refund, the purchase price will be refunded to the credit or debit card that it was originally purchased on.
Should your item be deemed as faulty, please complete the process for returns and we will be in contact with a refund or exchange.